Our Commitment to Flexibility and Fairness
At Atlassoft, we strive to ensure satisfaction with our AI-powered retail solutions. This policy outlines our practices regarding service cancellation and refunds to ensure transparency and fairness to all our users.
Users may cancel their service subscriptions at any time. Our cancellation policy allows users to discontinue their use of Atlassoft's services before the next billing cycle. To cancel your subscription, please contact our support team at support@atlassoft.com.
We offer a refund on a case-by-case basis. If you are not satisfied with our services or have experienced technical issues that prevent the proper use of our solutions, you may be eligible for a refund. Refund requests must be submitted within 30 days of your initial purchase or renewal date. To request a refund, please provide a detailed explanation of your reason(s) along with any supporting documentation to our support team via support@atlassoft.com.
All approved refunds will be processed within 10 business days. Refunds will be issued to the original method of payment. Please note that some processing delays may occur, depending on your bank or credit card company.
Users can upgrade or downgrade their subscription plans at any time. If you choose to upgrade, you will be charged the prorated difference for the current billing cycle. Downgrades will take effect at the start of the next billing cycle.
If you have any questions or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact us at support@atlassoft.com. We are committed to ensuring your satisfaction with our services.
