Customer Lifetime Value

Predict the value of your customers

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Calculate Customer Lifetime Value

Dive deep into the heart of your customer data to unveil not just how often your customers make purchases, but also how much they're likely to spend. These powerful models allow us to accurately predict future buying behavior, enabling personalized marketing strategies that resonate with each customer's unique buying journey. Optimize your marketing spend, enhance customer engagement, cluster customers and drive increased profitability by focusing on the most valuable customers.

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How to calculate Customer Lifetime Value?

Step 1

Upload your data πŸ“Š

Upload your customer data and specify important columns like Customer ID, Invoice Date, Total Price etc. You can upload a CSV file from your device. Our tool supports all popular CSV formats.

Step 2

The AI Magic Happens πŸͺ„

Our AI model automatically analyzes your customer data and generates the Customer Lifetime Value for each customer through advanced modelling techniques like Beta Geometric NBD, Pareto/NBD, Gamma-Gamma fitter etc.

Step 3

Download your data πŸ“₯

After generating the CLTV, churn probability, clusters etc for your customers, download your data and you're done! You can also save your data in the Atlassoft App by creating an account.

See this short video tutorial

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Predict the value of your customers

Our advanced Customer Lifetime Value (CLTV) computation models, stand at the forefront of predictive analytics in the marketing domain. These models delve into the intricacies of customer behavior to provide a multifaceted understanding of the customer lifecycle. The Beta Geo Fitter model excels in predicting the likelihood of future purchases within a given time frame. By analyzing past purchase patterns and frequency, it estimates the probability of a customer making another purchase, enabling businesses to forecast sales and personalize marketing efforts more effectively. Complementing this, the Gamma Gamma Fitter model focuses on the monetary aspect of customer transactions. It assesses the spending behavior of customers, allowing for the estimation of the average transaction value for future purchases. This model is particularly effective when combined with the Beta Geo model, as it offers a comprehensive view of both the frequency and monetary value of future transactions, integral for calculating the CLTV.

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Optimize your marketing spend

Together, these models provide invaluable insights into customer churn probability, identifying customers at risk of leaving and enabling targeted interventions to retain them. By understanding the dynamics of customer interactions and spending, businesses can optimize their strategies to enhance customer loyalty, maximize revenue, and drive sustainable growth. Our approach not only quantifies the expected number of future transactions and the anticipated spending but also sheds light on the overall health of the customer relationship. This dual-model strategy equips businesses with the tools necessary to make informed decisions, tailor customer experiences, and ultimately, secure a competitive edge in the market.

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Frequently Asked Questions (FAQ)

What is Customer Lifetime Value (CLTV)?

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Customer Lifetime Value (CLTV) is a metric that estimates the total revenue a business can reasonably expect from a single customer account throughout the business relationship. It helps companies understand a customer's worth over time, enabling better decision-making in sales, marketing, and customer support.

How do Beta Geo Fitter and Gamma Gamma Fitter models compute CLTV?

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The Beta Geo Fitter model predicts the probability of future transactions by analyzing a customer's purchase frequency and recency, while the Gamma Gamma Fitter model estimates the monetary value of these future transactions. Combining these models provides a comprehensive view of CLTV, factoring in both the likelihood of purchase and the expected spending amount.

Why is calculating CLTV important for businesses?

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Calculating CLTV is crucial for businesses as it guides strategic decisions in marketing, sales, and product development. By understanding the value of customer segments, companies can allocate resources more effectively, tailor customer experiences, improve customer retention, and ultimately increase profitability.

Can these models predict customer churn?

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Yes, by analyzing purchase patterns and customer engagement data, the Beta Geo Fitter model can help identify customers with a high probability of churning. This insight allows businesses to implement targeted retention strategies to keep valuable customers engaged.

How can businesses use CLTV in their marketing strategies?

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Businesses can use CLTV to segment customers based on their value and tailor marketing strategies accordingly. High-value customers might receive exclusive offers or loyalty rewards, while strategies for lower-value segments might focus on increasing engagement and purchase frequency.

Are these models suitable for all types of businesses?

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While these models are highly adaptable, they are particularly beneficial for businesses with recurring transactions and extensive customer interaction data. Retail, e-commerce, and subscription-based services can gain significant insights from applying these models to their data.

How accurate are the CLTV predictions from these models?

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The accuracy of CLTV predictions depends on the quality and quantity of data available. These models are highly effective at making accurate predictions when provided with detailed customer transaction histories and engagement data.

What data is needed to compute CLTV using these models?

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To compute CLTV, these models require data on customer purchase history, including the timing and value of transactions, as well as any available customer demographic and behavioral data to refine the predictions.

Can the CLTV models be integrated with CRM systems?

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Yes, these models can be integrated with CRM systems to automate CLTV computation and provide actionable insights directly within the customer management workflow, enhancing decision-making processes across the organization.

How do businesses get started with computing CLTV?

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Businesses can get started by collecting and organizing their customer data, then choosing the appropriate analytical tools or platforms that offer Beta Geo Fitter and Gamma Gamma Fitter models. Professional consultation or in-house expertise in data analytics can also facilitate the implementation of these models.

Is there support available for implementing these CLTV models?

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Yes, many analytics service providers offer support for implementing these models, including software tools, documentation, and professional consulting services to help businesses tailor the models to their specific needs and data structures.

Go further with Atlassoft

Want to unlock even more features to handle your retail use cases like a pro? With Atlassoft Pro, you can access advanced features and unlock more use cases like product detection, image analysis, computing Customer Lifetime value, Churn Probability and more.